Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a CRM Finance Team Assistant Manager to join our team.

This could be a part time role in excess of 28 hours per week or full time 36 hours per week.

The Benefits

- Salary from £41,954 p.a (pro rata if part time)., depending on skills, experience and location

- 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years

- Matched pension contributions up to 10%

- Flexible hours

- The opportunity to progress your career within the heritage sector

- Apprenticeship opportunities

- Subscriptions to professional bodies

- Free access to all English Heritage sites for you and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity, paternity or shared parental leave

- Options to buy additional leave

- An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs

- Opportunities to go to some of our great live music and history events

The CRM Finance Team are responsible for overseeing the processing and reconciliation of various income streams including membership and donation payments. We are looking for an Assistant Manager to lead the team on a daily basis offering guidance, training, and support. You will also assist and deputise for the CRM Finance Manager when required.

You will have experience of finance management especially for accounts receivable with good knowledge of income reconciliation, month-end journals and balance sheet/control account reconciliations.

We are also looking for someone with experience of planning and implementing process improvements. This could be your first step up from a supervisory role to managerial but you must be willing to work in a small busy team with set tasks and business critical responsibilities.

If you have experience of BACS Direct Debit collections and Gift Aid this would be a bonus but you must be willing to undertake training in these areas as they are crucial to the role.

You will work closely with other teams and departments to ensure service delivery and quality.

This is a hybrid role with a flexible approach. You will be working from the Swindon office, where the CRM Finance Team is based, and from home.

Interview date to be confirmed.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Zoe Jones on zoe.jones@english-heritage.org.uk. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 17/03/2025 23:59:59

You will need to refer to the following documents when completing your application.

Job Description