Members' events FAQs

Find the answers to our frequently asked questions about the Members' Events programme.

Select the question you're interested in to expand the answer, and if there's anything else we can help with please get in touch at members.events@english-heritage.org.uk

• What is a members' event?

  A Members' Event can be anything from a guided tour to a hands-on craft experience day or even a guided helicopter flight.

  The Members' Events programme is designed to offer English Heritage Members access to places, experts or experiences which are not available to the general public.

  Members' Events are a way for our Members to discover more about the work of English Heritage and other heritage organisations and projects, first hand from the people who are on site working on the property or subject.

  The events are designed for small groups to allow for informal questions and time to chat to the experts.

• How do you choose where members' events take place?

  We plan events to take place in line with current projects both on English Heritage properties and other local heritage projects in the area.

  Our Curators, Historians and Investigators give their time to lead Members' Events on topics which they are currently researching, which ensures the Members' Events are current and topical.

  We try to offer Members' Events across the whole country whilst keeping an eye on accessibility and ensuring a fair spread of events in all areas.

• Do members' events take place on evenings and weekends?

  Yes, we do offer a range of events which take place in the evening or over the weekend where possible.

  Events which are led by English Heritage experts tend to take place during the week as the events are part of the staff members working day; however we do offer events in the evenings or over the weekend if possible.

• Can my children and grandchildren come along?

  The Members' Events programme is designed for an adult audience and therefore the vast majority of our events are not suitable for those under 16 years of age.

  Many of the events take place on sites where there are no facilities or shelter and therefore we cannot make provision for the needs of children. It is advised to enquire at the time of booking if the event is suitable for children.

• Can I bring my dog?

  Dogs on leads are welcome to come along on the many walking tours we offer, however if the tour takes in fields where livestock are likely to be, then it is advisable not to bring your dog along.

  Also there are some English Heritage sites where we do not allow dogs, therefore it is always best to ask at the time of booking if you would like to bring your dog.

• How do I buy tickets?

  Tickets can be purchased by calling our Customer Services team on 0370 333 1183.

• Can I buy tickets online?

  Due to the design of Members' Events the number of tickets available for each event is kept low. With this in mind tickets cannot be purchased online at this time.

• How are tickets allocated?

  Tickets are allocated on a first come, first served basis.

  The Members' Events programme is split so events which we have held previously are bookable immediately, whereas tickets for events which are new to the programme are available from a set date.

  This date is advertised in the Members' Magazine Events Guide and also online.

• What does the grading on each event mean?

  Each Members' Events is given a grading in order to quickly identify which events might be suitable for different people.

  Events which are graded as Easy Access will be over smooth ground with ramp access where there are stairs and have good parking and facilities.

  An event graded as Moderate Access may have uneven, rough ground to walk on and some steps. There may also be small, dark spaces on the tour or wide-open spaces with no shelter or facilities.

  An event which is graded as Challenging Access will have very uneven ground or a lot of steps on the route. Events will challenging access are designed for people with a good level of fitness and mobility.

  Any special requirements or consideration will be highlighted both on the website and in the information which is sent out with your ticket.

• Are refreshments included?

  We always include refreshments when possible at Members' Events.

  The level of refreshments will vary depending on the nature, location and duration of the event. If an event says 'Welcome refreshments' then a hot drink and a biscuit or snack will be provided upon your arrival.

  'Light refreshments' are usually served at the end of an event and include hot and cold drinks and a slice of cake. For day-long events lunch will be provided and sometimes an afternoon slice of cake if possible.

• Why do the events have various ticket prices?

  The ticket prices for Members' Events are set to cover the cost of holding the event. We take all costs in to account including entrance fees, guide fees (if applicable), refreshment costs, venue hire and administration costs such as tickets and postage and price the event accordingly to ensure that all of the costs are covered by the income from the tickets.

  The Members' Events programme is not designed to make a profit but simply cover its costs. Should any money remain by the end of the year it is put towards the running costs of the charity.

• Can I suggest somewhere I would like to visit?

  Yes, we really welcome your suggestions for Members' Events and places or subjects which are of interest to you.

  If you have any ideas of places we could visit or a topic that you would like to know more about please email us at Members.Events@english-heritage.org.uk