Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Tilbury Fort. This is role is full time in summer (36 hours per week) and part time in winter (6 hours per week). No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

As the Tilbury Fort Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.

You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

Through the winter you will provide contractor access and complete checks of the site and support the wider London team as required.

From March - October your working pattern will be a variable 5 day week working up to 36 hours per week, predominantly Wednesday to Sunday to enable the site opening. From November - February this will adjust to 6 hours per week. You will be required to work weekends, occasional evenings and Bank Holidays. As your hours across the year will vary, you will have the option of working on an annualised contract so that you have a consistent guaranteed payment each month.

Please note, accommodation is available on site for a rental charge, however, it is not a requirement of the role and can be discussed in more detail at interview if this is something you are interested in.

Benefits include:

- Comprehensive training

- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management

- Apprenticeship opportunities

- Opportunities to go to some of our great live music and history events

- Free access to all English Heritage sites for you, and up to six friends and family members

- 25% discount in our shops and cafes

- Enhanced maternity/paternity/shared parental leave

- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years

- Options to buy additional leave

- Matched pension contributions up to 10%

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Interviews will be held on 3rd April 2025. If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Abi Marsh, Head of Historic Properties London, on abi.marsh@english-heritage.org.uk. No agencies please.

Closing date: 25/03/2025 23:59:59

You will need to refer to the following documents when completing your application.

Job Description