During Your Stay

• Access

  An access statement is available for each cottage, please ask our reservations team for more details. All housekeepers have Welcome All training.

  If you have special requirements please discuss these with our reservations staff before making a booking so we can do our best to meet them.

  • Suitable for wheelchairs: No
  • Number of floors: there are two floors, a ground and first floor
  • Steps to entrance: three steps up to the entrance porch and one step in through the doorway in to the hallway
  • Staircase: yes with 17 steps, a hand rail is available on the left as you go up the stairs
  • Handrails in bathroom(s): There is a handrail in the shower and in the bathroom

• Provision and Supplies

  On arrival there will be a welcome hamper that will include tea, coffee, milk, bread, eggs, orange juice, marmalade or jam, cheese and a bottle of wine. Where possible goods will be of local origin. A small selection of toiletries will also be available including soap, shampoo, shower or bath gel. Cleaning materials and toilet paper will be provided for the start of your holiday.

• Linen

  All beds have duvets and will be made up with white linen for your arrival. Extra blankets will be available. Two hypo-allergenic pillows are provided in each cottage. We provide one hand towel and one bath towel per person per week. Extra hand towels will be provided where there is a lavatory separate from bath or shower rooms and in the kitchen. An extra set of linen and towels will be left if your booking is for two weeks. Towels are not provided for swimming or beach use. We regret that linen is not provided for cots.

• Telephone/Internet

  All cottages are supplied with a telephone for incoming calls and emergency calls. If you plan to use your mobile telephone please check signal strength with our reservation staff. Our housekeepers cannot receive or deliver messages to you during your stay as most do not live on site. Due to the rural location of some of our holiday cottages, we cannot guarantee that the internet speed will be of a level that you may be used to. Free wi-fi available at all cottages except Peacock Cottage.

• Smoking

  Smoking is not allowed in English Heritage holiday cottages. If you smoke outside in the garden you are asked to dispose of used cigarette stubs carefully.

• Refuse and Recycling

  Most of our cottages are located at the heart of an English Heritage property where only trade refuse collections are available to us. If recycling facilities are available onsite our housekeeper will explain where these are. Where there are no recycling facilities on the site, details of the nearest recycling centre will be provided. We request that you kindly take bottles, plastics and other recyclable materials with you at the end of your stay.

• Heating and Lighting

  All electricity, gas and oil are included during your stay. We do ask that you kindly respect the use of these services.

• Fuel for Fires

  An open fire is an important part of a holiday in the country, particularly in the cooler months. The availability of an open fire or a multi-fuel or woodburning stove is shown in our brochure/website. Where one is provided, you will find matches, firelighters and sufficient wood for the start of your stay. Information will be provided in the cottage on where you can purchase additional supplies.

• Cleaning

  Our housekeepers will clean and prepare the cottage prior to your stay. The property is then yours to enjoy and the housekeeper will not return unless a problem arises. This applies to all holidays, including those booking for two weeks.