If you are a Member you can cancel your free pre-booked tickets by visiting the customer service area on the SeeTickets website. You’ll need your original booking reference and postcode to login, and you can easily cancel any unwanted tickets from this page. To re-book for a new date and time, just return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.
No refunds or changes can be made for any pre-booked paid ticket.