Working at our Historic Places
How would you like to be part of our team providing memorable visitor experiences?
You will find a unique role at each one of our inspiring, exciting and rewarding historic places where no two days are ever the same. We are constantly seeking a range of skills and talents from people of all backgrounds to help us create experiences that bring the story of England and its cultural diversity to life for all of our visitors. You will be part of an organisation that is committed to giving all of our visitors a great experience and believes in delivering an inclusive team environment.
What Role Will You Play?
Visitor experience is at the heart of everything we do.
We care for historic places all across the country and wherever you work you'll find a great team, who are passionate about their property and committed to delivering an outstanding experience for our visitors and generating vital income for the charity. You will find a variety of roles at our historic sites, from Catering Assistants to Site Managers, and from Beach Rangers to Hands on History Crew. Throughout the year we regularly recruit for Visitor Assistant- Historic Properties Steward, Catering Assistant and Membership Recruiter roles at most of our places on a permanent and seasonal basis.Our Benefits
As a Visitor Assistant-Historic Properties Steward, you will ensure we put the visitor first, giving a warm welcome, adapting to visitor’s needs and sharing the secrets and surprises of our sites. Whether it’s telling our properties fascinating stories, selling a guide book, explaining the benefits of membership or cleaning the site you will discover no two days are the same.
Our cafes provide the social hub of our historic sites. As a Catering Assistant, you will play a vital part in creating a warm and welcoming environment to all where all of our visitors can relax and enjoy high quality food. You will enjoy face to face customer interaction and going the extra mile to make someone’s day in an environment which will keep you busy and engaged.
The recruitment process for Visitor Assistant Historic Properties Stewards and Catering Assistants - what to expect
What hours do a Visitor Assistant – Historic Properties Steward or Catering Assistant work?
- This varies from 1 day to 5 days per week and generally, you will be required to work any day out of 7 on a rota basis so please check you can fulfil the hours of the vacancy you are applying for. Our main site opening season runs from April until the end of October/early November with limited or no hours over the winter. A lot of our sites run events too which you may have the opportunity to work at so it is best to discuss with the recruiting site their requirements once you have been shortlisted.
How do I make an application?
- Visit our vacancies page, identify a location that suits you, and then complete an application. This is your opportunity to tell us about the skills, knowledge and experiences that you will bring to English Heritage. If successful at this stage, you will be asked to send through your work experience, education and reference details.
How do I decide which historic place to work at?
- To find out more about our historic places, use our visitors search option - Find out more about our historic places.
How will you assess my application?
- All applications are reviewed anonymously. We are interested in your relevant skills, behaviours, and your motivation for working for us so we ask questions designed to give you the opportunity to tell us about these. Once we have reviewed your answers, we will get in touch via email to let you know about the next stage. If you are successful we will ask you to let us know more about your work experience, education and reference details.
What are the interviews and assessments like?
- If successful, you’ll be invited to meet with us, mostly likely at one of our historic sites but this could be at a different location to the role you have applied to. Here you’ll be able to discover more about what life is like working at our fascinating places and more about the role you’ve applied for. We have two main assessment types:
1. Selection Stage:
- You are invited along with a number of other candidates to attend a session normally lasting for a couple of hours. Depending on how many candidates attend, you’ll get the opportunity to meet and talk with our colleagues. It is likely you will also take part in a group assessment as well as a one-to-one interview.
- Your interview will be with a supervisor or manager of one of our sites and will be focused around your experiences, skills, and motivation within Customer Service, Sales, and Team Work.
- These are similar areas covered in your application form, so please review your application before attending an interview so you are prepared to talk about your experiences.
What if there aren’t any roles that I’m interested in?
- Please create a Job Alert so you receive new vacancies that are suitable for you when they become available.
- Find out from our colleagues what it's like to work here and our various roles
What do I do if I run into problems with my application?
- If you have any difficulties or are unsure of any of the details during the application process, please contact us.
When will I hear back about my application?
- You will receive an acknowledgement email shortly after submitting your application to let you know we have received it. We then review your application and you should hear from us within a week after the closing date of the role.
If successful when will I start?
- The majority of roles will start in early March ahead of Easter, with full training provided to ensure you are fully prepared for when we re-open our sites for the new season. However, depending on where you might join us, you might find that the start date for the role you have applied for will vary.