Share your experiences with us
We'd love to hear about your days out at our special historic places. Good or bad, your experience matters to us. Share your feedback using the form below, and let us know what stood out, what surprised you, and what made your visit special.
Complaints Policy
Whether you’ve had a great experience at one of our sites, or think there’s something we could be doing better, please let us know.
If you’re unhappy with an experience you’ve had with us, we will try to put things right for you and learn from your feedback so that we can improve what we do.
If your feedback is related to a visit to one of our properties, then letting the team know at site will get the quickest response. You can do this in person and any staff member will be happy to help you.
Escalating your complaint
If you feel that your issue has not been resolved, you can write to the Head of Customer Services. Their address is at the address at the bottom of this page.
SPEAK UP
English Heritage is committed to a high standard of integrity and a culture of openness and honesty.
Speak Up is a system that helps you raise concern if you suspect malpractice, illegal activity or wrongdoing. These are things like fraud, theft, bribery, risks to health and safety or environmental damage. If you think these are taking place, you can let us know by completing the speak up online form.
Speak Up is only designed to deal with this kind of concern. For everything else, you should contact our customer services team, who can deal with normal feedback, complaints and membership queries. Use the contact us form for the fastest response.
Other ways to contact us
You can also write to us at: Customer Service Manager, English Heritage, The Engine House, Fire Fly Avenue, Swindon, SN2 2EH
We aim to respond to customer feedback within 10 working days.
