Booking your visit

• Do I need to book my visit?

  You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by pre-booking online.

• Can I book on the phone?

  No, we don’t take bookings over the phone. Please contact us if you can’t book online.

• Can I book a ticket on the day I want to visit?

  You can book online up to 8.45am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• I’ve changed my plans, can I swap my tickets/get a refund?

  Paid tickets can’t be changed or refunded.

  If you’re a member you can cancel your free tickets on the customer service area on the SeeTickets website. You’ll need your original booking reference and postcode to login. To change a booking, it’s easiest to cancel your existing tickets and book new ones.

• How do I get my pre-booked ticket?

  You’ll get your ticket confirmation and barcode by email. Just bring this with you, either on your mobile device or as a print out, and we’ll scan it when you arrive.

• Can you post my booking confirmation?

  No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device.

• Why can't I select the time slot I want?

  Most of our sites offer day tickets, but some have time slots. Time slots are limited and offered on a first-come, first-served basis, so the slot you want may be fully booked.

• I haven't received my confirmation email

  Check your spam folder, but if you still can't find it, call us on 0370 333 1181 (9am - 5pm Monday to Saturday).

• I am a corporate member. How do I book a ticket?

  Select the ‘Corporate - Member Admission’ ticket option. Just bring proof of your corporate membership when you visit.

• Can I book tickets for friends?

  If you’re a member, you can book for yourself and anyone else included in your membership. Non-Members need to book and pay for their own tickets.

Paying for your visit

• How do I pay for pre-booked tickets?

  We accept Visa, Visa Debit, Mastercard and Paypal. We don’t accept Amex or Diners.

• Is there a booking fee?

  No.

• What is a Concession?

  Students with NUS cards and those aged 65 and over are eligible for concession tickets. You’ll be asked to show proof of eligibility when you visit – without it you’ll be charged the full price.

• What ticket should I get for my child?

  You don’t need to pay for under-fives, but you can book a free ‘infant’ ticket for them. Children aged 5 to 17 need ‘child’ tickets.

• How do I get a group discount?

  Bookings for 11 or more people qualify for a group discount, as long as they’re paying together.

• I have a promotional offer voucher code. How do I use this to book online?

  Enter your voucher code on the same page as you choose your tickets.

• Is there a student discount?

  Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

• Why are tickets priced differently on different days?

  We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times.

• Why are events priced differently on different days?

  We now offer peak, standard and off-peak tickets, which all have different prices. On some event days we add a supplement to the main ticket price. Certain evening and special events have their own unique price. These will be stated on the event webpage and included when you book online.

• Why is today more expensive than when I visited before?

  We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week.

• Will I get a refund if the site closes on the day I’ve booked for?

  If we have to close a site, we'll automatically refund your tickets. You won’t need to call us to request it. It may take up to 14 working days to reach your account.

• I am a refugee. Do I qualify for free entry to English Heritage sites?

  Yes, if you’ve been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free. You’ll need to show your Biometric Residency Permit (BRP) when you arrive. You can’t pre-book your visit.

  These sites represent the best of England’s heritage, and we’re proud to share them with people who have been forced to leave their home countries because of war or persecution.

  If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

  This policy doesn’t apply to people seeking refugee status. The only exception is for organised group visits of people seeking refugee status or leave to remain run by local authority resettlement services or charities and booked through the normal group booking process.

  A small number of our sites are managed by local organisations, and they might have different admission policies. Please check with the site before visiting.

At the site

• Can I turn up on the day?

  You can, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• How do I show my pre booked ticket at site?

  You can show us your ticket on your device or bring a printed version.

• I’ve booked a time-slot but forgotten to bring my membership card to site? Will you let me in?

  As always, if you don’t have your membership card, you’ll be charged full price for your visit.

• I am disabled, can I bring a helper?

  Yes, you can bring a companion or helper for free. Please select an ‘essential companion’ ticket when you book for your companion. Check the webpages of each individual site for more information about access.

• Can I bring a picnic to your sites?

  Yes, you’re very welcome to bring a picnic. Many of our sites also have cafés and tearooms. Check the webpages of each individual site for more information.

Questions about events

• How do I find out about your events programme?

  Visit the What’s On page, or check the pages of individual sites.

  See What's On

• I've lost my ticket, can I still attend?

  Yes – just give your name and address when you arrive, and we'll have the details of your booking.

• Can I make changes to my event booking?

  No, bookings can’t be changed or refunded.

• As a life member, do I pay to attend events?

  No, apart from events organised by third parties and those which take place outside of normal opening hours.

• Are tickets refundable?

  No.

Questions about Holiday Cottages

• How do I book a stay at a holiday cottage?

  Browse all of our holiday cottages on our online booking system. You can use this to view current availability and then book the dates for your stay.

  Find a holiday cottage

• What are your booking Terms and Conditions?

  See our terms and conditions of booking