Contact Us & FAQS

Visit FAQs

Frequently asked questions about booking your visit, paying for your visit, and the on-site experience you can expect when you arrive.

Booking your visit

  • Do I need to pre-book my visit?

    You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

  • Can I book on the phone?

    No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

  • Can I book a ticket on the day I want to visit?

    You can book online up to 8.45am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit. 

  • I’ve changed my plans, can I swap my tickets/get a refund?

    If you are a Member you can cancel your free tickets by visiting the customer service area on the SeeTickets website. You’ll need your original booking reference and postcode to login, and you can easily cancel any unwanted tickets from this page. To re-book for a new date and time, just return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.

    No refunds or changes can be made for any paid ticket.

  • How do I get my pre-booked ticket?

    You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

  • Why can’t I select the time slot I want?

    Most of our sites have a day ticket, but some will have a timeslot. Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are more popular than others.

  • I am a corporate member. How do I book a ticket?

    Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

  • Can I book tickets for friends?

    If you are a Member, you can book a time slot for yourself and anyone else included within your membership, as well as children in your family group. Non-Members need to book and pay for their own tickets.

Paying for your visit

  • What is a Concession?

    Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

  • Is there a student discount?

    Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

  • Why are tickets priced differently on different days?

    We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times, making them ideal for those visitors who prefer more peace and quiet, and to explore the site at their own pace.

     

  • Why are events priced differently on different days?

    We now offer peak, standard and off-peak tickets, which all have different prices. On some event days we add a supplement to the main ticket price or for certain evening and special events, they have their own unique price. These will be stated on the event webpage and included when you book online.

  • I am a refugee. Do I qualify for free entry to English Heritage sites?

    Yes, if you have been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free. You’ll need to show your Biometric Residency Permit (BRP) when you arrive – without it you will be charged the full ticket price. If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price. Please note a small number of our sites are managed locally and not by English Heritage. These sites may have different admission policies. Please check with the individual site before visiting.

  • I am seeking refugee status. Can I still get free entry to English Heritage sites?

    This policy only applies to people who have been granted refugee status or people who have been given leave to remain as a displaced person. The only exception to this is organised group visits of people seeking refugee status or leave to remain, run by local authority resettlement services or charities – these groups will be admitted free as long as they have pre-booked via the usual group booking procedure. Please note a small number of our sites are managed locally and not by English Heritage. These sites may have different admission policies. Please check with the individual site before visiting.

  • Why are refugees being given free entry?

    Across Britain, people are extending a warm and generous welcome to refugees, and we at English Heritage are determined to play our part.
    We think that our sites represent some of the 'best of Britain', places whose age, beauty and atmosphere can provide comfort in an uncertain world. Sharing them is the right thing to do. We review all our admission policies annually.

On-Site Experience

  • Can I turn up on the day?

    You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

  • I am disabled, can I bring a helper?

    Yes, you can bring a companion or helper for free. Please select an ‘Essential companion’ ticket when you pre-book, for your companion. Check the webpages of each individual property for more information about access.