Visiting

• What measures are in place to ensure it's safe to visit?

  We’ll be carrying out extra cleaning, using screens and making hand sanitiser available for everyone to use. You may still see many of our staff continue to choose to wear a face covering in our busy areas and indoor spaces, and you may wish to do the same.

• Do I have to wear a face covering?

  You don’t have to wear a face covering when you visit, but we do encourage you to bring one with you. There’s a great range of face coverings available on our online shop.
  You may still see many of our staff continue to choose to wear a face covering in our busy areas and indoor spaces, and you may wish to do the same.

Booking your visit

• Do I need to pre-book my visit?

  You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• Can I book over the phone?

  No, we’re unable to take bookings over the telephone at the moment. If you have any issues booking online, please contact us. 

• Can I book a ticket on the day I want to visit?

  You can book online up to 9am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit. 
  

• I’ve changed my plans, can I swap my pre-booked tickets/get a refund?

  If you are a Member you can cancel your free pre-booked tickets by visiting the customer service area on the SeeTickets website. You’ll need your original booking reference and postcode to login, and you can easily cancel any unwanted tickets from this page. To re-book for a new date and time, just return to the English Heritage website and book a new ticket. If you require any help, please contact us via our online form or using our web-chat facility to speak with one of our team.

  No refunds or changes can be made for any pre-booked paid ticket.

• How do I get my pre-booked ticket?

  You’ll receive your booking confirmation by email. Just bring this with you, either on your mobile device or as a print out. The email will contain a barcode that our team will scan when you arrive. 

• Can you post me my booking confirmation?

  No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device. 

• Why can’t I select the time slot that I want?

  Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are more popular than others.

• I haven’t received my confirmation email

  Please check that it hasn’t gone to your spam folder first. If you still can't find it, call us on 0370 333 1181 (9am - 5pm Monday to Saturday).

• I am a Corporate member. How do I book a ticket?

  Corporate Members can book free tickets online by selecting the ‘Corporate - Member Admission’  ticket option. Please remember to bring valid proof of your corporate membership scheme when you visit. 

• Can I book tickets for friends?

  If you are a Member, you can book a time slot for yourself and anyone else included within your membership, as well as children in your family group. Non-Members need to book and pay for their own tickets.

Paying for your visit

• How do I pay for pre-booked tickets?

  We accept Visa, Visa Debit, Mastercard and Paypal.

• Is there a booking fee?

  No.

• What is a Concession?

  Students with NUS cards and those aged 65 and over are eligible for Concession tickets. You’ll be asked to show proof of eligibility - without it you’ll be charged the full price.

• What ticket should I get for my child?

  You don’t need to pay for under-fives, but you do need to book a free ‘infant’ ticket for them. For those aged 5 to 17, please buy ‘child’ tickets.

• How do I get a group discount?

  Bookings for 11 or more people qualify for a group discount, as long as they’re paying together. 

• I have a promotional offer voucher code. How do I use this to book online?

  Enter your code on the same page as you choose your tickets, and your discount will be applied.

• Is there a student discount?

  Yes, students with NUS cards are eligible for Concession tickets. You’ll need to show your card when you arrive - without it you will be charged the full ticket price.

• Why are tickets priced differently on different days?

  At 13 of our sites we’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times, making them ideal for those visitors who prefer more peace and quiet, and to explore the site at their own pace.

   

• Why are events priced differently on different days?

  We now offer peak, standard and off-peak tickets, which all have different prices. On event days we add a supplement to the main ticket price, so the price will depend on whether the main ticket is priced as peak, standard or off peak.

• Why is today more expensive than when I visited before?

  At 13 of our sites we’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week.

• Will I get a refund if the site closes on the day I’ve booked for?

  If we have to close a site, we'll automatically refund your tickets. You won’t need to call us to request it. It may take up to 14 working days to reach your account.

• What procedures do you have in place if there are further restrictions?

  If we have to close a site because of further restrictions, you’ll receive an automatic refund on tickets you have purchased. There’s no need to call us. It may take up to 14 working days for the refund to reach your account.

• I have to self-isolate and have booked a ticket within that period – can I get a refund?

  Please contact customer services via our online form or using our web-chat facility to speak with one of our team and they’ll be able to help you.

• I am a refugee. Do I qualify for free entry to English Heritage sites?

  Yes, if you have been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free.
  If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

  Please note a small number of our sites are managed locally and not by English Heritage. These sites may have different admission policies. Please check with the individual site before visiting.

• I support or sponsor a refugee, can I also get free entry?

  No. If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.

• Can I pre-book a free visit if I am a refugee?

  No, we don't offer the option to pre-book your visit, except if you are part of an organised group, which should go through the normal group booking process. You can find out more, and how to book, here.

• I am seeking refugee status. Can I still get free entry to English Heritage sites?

  This policy only applies to people who have been granted refugee status or people who have been given leave to remain as a displaced person. The only exception to this is organised group visits of people seeking refugee status or leave to remain, run by local authority resettlement services or charities – these groups will be admitted free as long as they have pre-booked via the usual group booking procedure. Please note a small number of our sites are managed locally and not by English Heritage. These sites may have different admission policies. Please check with the individual site before visiting.

• I have already purchased tickets for refugees that are yet to visit. Can I get a refund?

  We will refund any tickets for visits planned to take place on or after 4 July 2022

• Does the refund apply to any visits that have already taken place recently by refugees?

  No, it only applies to visits taking place on or after 4 July 2022.

• Why are you doing this? Why are refugees being given free entry?

  Across Britain, people are extending a warm and generous welcome to refugees, and we at English Heritage are determined to play our part.
  We think that our sites represent some of the 'best of Britain', places whose age, beauty and atmosphere can provide comfort in an uncertain world. Sharing them is the right thing to do. We review all our admission policies annually.

On-Site Experience

• What does my ticket give me access to?

  To help keep all our visitors, staff and volunteers safe we have had to make changes at some of our sites, so there may be different routes to follow, and some parts of a site might not be open. We’ve detailed all the main changes on the individual site pages of our website, so do please check before you visit.

• Can I turn up on the day?

  You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.

• Can I just use my phone?

  Yes, our scanners can scan the barcode from your confirmation email from a mobile phone or tablet.

• I’ve booked a time-slot but forgotten to bring my membership card to site? Will you let me in?

  As always, if you don’t have your membership card you’ll be charged full price for your visit. 

• I am disabled, can I bring a helper?

  Yes, you can bring a companion or helper for free. Please select an ‘Essential companion’ ticket when you pre-book, for your companion. Check the webpages of each individual property for more information about access.  

• Can I bring a picnic to your sites?

  Yes, and in addition, our catering outlets will also be open.