Frequently Asked Questions
- How have you made volunteering Covid secure?
To help keep everyone safe, visitors and Members need to book an arrival time in advance. We've reduced visitor capacity and each site has specific measures in place to keep everyone safe. We’re supporting Visit Britain’s We’re Good to Go scheme, an industry standard consumer mark that shows our sites adhere to Government and public health guidance. In order to qualify, each one of our sites is required to complete a checklist confirming it has the necessary risk assessment and measures in place, including staff training, social distancing measures, and high hygiene standards.
Your volunteer manager will give you more details on the precautions we have taken and what this means for the volunteer team when you meet.
More information on how our sites are secure can be found here:
Will I have to wear a face covering when volunteering?
The Government has expanded the places where you will have to wear a face covering when in indoor public spaces, in addition to its mandatory requirement on public transport and when shopping indoors or purchasing food from an indoor café/tea room. This now includes ‘museums, galleries, aquariums, indoor zoos or visitor farms, or other indoor tourist, heritage or cultural sites’. For English Heritage, this means our indoor public spaces at sites with buildings that are enclosed and roofed, including free to enter, modern and historic buildings, with or without collections. We have incorporated the government’s advice to our own guidelines, risk assessments and training and ask that everyone in an indoor public space wears face protection. Depending on the role, a face mask or visor will be issued as Personal Protective Equipment (PPE). If you are not in a role where one is issued then you must wear a face covering when in a public space. When you are not in a public space e.g. in an office, you can wear your own face covering at your discretion. Non-PPE face coverings are not provided and standards will be discussed in advance.
What PPE is provided?
We have many different volunteer roles across the country. Following our risk assessments, we have identified different PPE requirements for different roles and situations. When you meet you manager, they will outline all of the PPE requirements as well as how we are ensuring our roles as Covid secure. If you role requires PPE then we will provide it to you and it must be worn.
- What are the benefits of volunteering?
Volunteering is a great way to meet new people, learn new skills and strengthen your CV. You can receive a certificate to demonstrate work carried out for English Heritage to show future employers or further education.
There is also a Volunteer Pass allowing free access to English Heritage properties. The pass is available after a satisfactory period of four months and the completion of 60 hours of voluntary service.
- Who volunteers for English Heritage?
We welcome people from all walks of life, no matter how much or how little time people are able to give us. Meet some of our volunteers and find out what they say about their experiences.
- How much time do I have to give?
The majority of our volunteering opportunities are for a few hours a week and continue on an ongoing basis, but we have a range of roles from full-time placements to one-off events. Full details of all our current vacancies can be found on the main volunteer page. Take a look at the different roles we have available to see how much time each role normally involves and choose the one that suits you best.
- I'm under 16, can I still volunteer?
The minimum age for volunteering at English Heritage is 16. There is no upper age limit to volunteering; a volunteer’s ability to complete a task or role will be assessed on an individual basis.
- Can I claim benefits while volunteering?
Yes. You are free to volunteer while you are receiving benefits as long as the work you do is unpaid, and you meet the rules of your benefit. You can find all the latest information about volunteering and benefits on the GOV.UK website.
- I am not a British national, can I volunteer in the UK?
There are no restrictions on people volunteering from the European Union. Volunteers from outside the EU (including refugees and asylum seekers) need to have an appropriate visa or confirmation that they are able to undertake work in this country.
- What skills and experience do I need?
The majority of our roles do not require any specific skills or experience. The skills and qualities we are looking for are always specified in the role description. Current roles are listed in volunteer opportunities. If our volunteering roles require you to have particular skills these will be clearly stated.
- What training and support will I be given?
Your volunteer manager will help to prepare and support you to fulfil your role. All volunteers have a staff member who they can go to for help and support. Often there are also more experienced volunteers to offer advice to new members of the team. You will also be provided with a Volunteer Handbook which gives practical information to help you in your role.
- Can I claim expenses?
Whilst as a volunteer you give your time for free, we do not expect you to be left out-of-pocket for any volunteering activity you carry out for English Heritage. You are able to claim reasonable travel expenses.
- Where can I volunteer?
You could volunteer in one of over 30 historic properties located across the UK. We also have volunteer opportunities at our head office in London as well as our regional offices.
- Do English Heritage offer work experience or internship opportunities?
English Heritage does not offer work experience or internships but we do offer a small number of work placement opportunities for those over 18 years of age. We also have many volunteer roles that can provide a great way to gain experience. Recruitment for all of these opportunities is done via our website where you will be required to apply for advertised roles using our registration form. All of these opportunities can be found by searching for them on the main volunteer page.
- How do I contact the volunteer development team?
You can contact the volunteering team by email or by phone on 0370 333 1181. We will get back to you as soon as possible. Due to the high volume of enquiries this may take up to 10 working days. Unfortunately we cannot respond to speculative enquiries. Current roles are listed on the main volunteering page.