The Custodian's House, Pendennis Castle, Cornwall

Staying at the Custodian's House

Arrival and Departure

One of the many attractions of staying in an English Heritage holiday cottage is the outstanding location. This can mean that access is varied and may at times be over unmade roads. Extreme winter weather could make some of our cottages difficult ot reach. In these rare circumstances we will do our best to notify you in advance.

The housekeeper will contact you a few days before your arrival to advise you of where to meet them so that you can access the cottage.

Pendennis Castle is one of a small number of English Heritage sites that host weddings and corporate events during the year. This may result in vehicles and people being on site out of the normal operational hours. We will advise people at the earliest opportunity of any hospitality events taking place during their stay.

Pendennis Castle is an English Heritage event site which may result in vehicles and people being on site out of the normal operational hours. We will advise people at the earliest opportunity of any events taking place at the site during their stay. 

During Your Stay

  • Access

    Entry to the cottage is via the Gatehouse which has two large wooden gates for vehicular access as well as a smaller pedestrian gate.

    An access statement is available for each cottage, please ask our reservations team for more details. All housekeepers have Welcome All training.

    If you have special requirements please discuss these with our reservations staff before making a booking so we can do our best to meet them.

    Suitable for wheelchairs: No

    Number of floors: 1

    Number of steps:

    • To entrance - 2 steps up to the cottage
    • Staircase - None
    • Other steps - None

    Handrails in bathroom(s): No

    Other information: There is a car parking space directly outside the cottage.

  • Provision and Supplies

    On arrival there will be a welcome hamper that will include tea, coffee, milk, bread, eggs, orange juice, marmalade or jam, cheese and a bottle of wine. Where possible goods will be of local origin. A small selection of toiletries will also be available including soap, shampoo, shower or bath gel. Cleaning materials and toilet paper will be provided for the start of your holiday.

  • Cleaning

    Our housekeepers will clean and prepare the cottage prior to your stay. The property is then yours to enjoy and the housekeeper will not return unless a problem arises. This applies to all breaks, including two week holidays.

  • Fuel For Fires

    An open fire is an important part of a holiday in the country, particularly in the cooler months. The availability of an open fire or a multi-fuel or wood-burning stove is shown on the layout of your cottage.

    Where one is provided, you will find matches, fire-lighters and sufficient wood for the start of your stay. Information will be provided in the cottage on where to purchase additional supplies.

  • Heating and Lighting

    All electricity, gas and oil are included during your stay. We do ask that you respect the use of these services.

  • Refuse and Recycling

    Most of our cottages are located at the heart of an English Heritage property where only trade refuse collections are available to us. If recycling facilities are available onsite our housekeeper will explain where these are. Where there are no recycling facilities on the site, details of the nearest recycling centre will be provided.

    We request that you take bottles, plastics and other recyclable materials with you at the end of your stay.

  • Telephones/Internet

    All cottages are supplied with a telephone for incoming calls and emergency calls. If you plan to use your mobile telephone please check signal strength with our reservation staff. Our housekeepers cannot receive or deliver messages to you during your stay as most do not live on site. Due to the rural location of some of our holiday cottages, we cannot guarantee that the internet speed will be of a level that you may be used to. Free wi-fi available at all cottages except Peacock Cottage.

  • Linen

    All beds have duvets and will be made up with white linen for your arrival. Extra blankets will be available. Two hypo-allergenic pillows are provided in each cottage. We provide one hand towel and one bath towel per person per week. Extra hand towels will be provided where there is a lavatory separate from bath or shower rooms and in the kitchen. An extra set of linen and towels will be left if your booking is for two weeks. Towels are not provided for swimming or beach use. We regret that linen is not provided for cots.

  • Smoking

    Smoking is not allowed in English Heritage holiday cottages. If you smoke outside in the garden you are asked to dispose of used cigarette stubs carefully.

Benefits

FREE ENGLISH HERITAGE ACCESS DURING YOUR STAY

You will have free of charge access to all English Heritage sites during normal opening hours for the duration of your stay.

WELCOME HAMPER

On arrival there will be a welcome hamper that will include tea, coffee, milk, bread, eggs, orange juice, marmalade or jam, cheese and a bottle of wine. Where possible goods will be of local origin.

SPECIAL OCCASIONS

Let us know if you are making a holiday booking for a special occasion, we have a range of gifts that can be waiting for you on your arrival.

SHOP AND IN-HOUSE CATERING DISCOUNT

For the duration of your stay enjoy a 10% discount on in-house catering and items purchased from English Heritage shops.