Holiday Cottages Customer Feedback

Thank you for taking the time to complete our customer feedback form. We look forward to reading your comments and welcoming you again. Your comments may be used as part of English Heritage's marketing of our holiday cottages. Should you not wish your feedback to be used in English Heritage marketing then please let us know in the Additional Details box below.

Forename(s) *

Last Name *

Home Postcode

When did you stay?*

Where did you stay?*

What was your reason for staying?*

Please tell us the number of people in each age group who stayed in the cottage?

0 to 2 years

3 to 15 years

16 to 24 years

25 to 34 years

35 to 44 years

45 to 54 years

55 to 64 years

65 to 74 years

75+ years

If other, please provide details *

How did you book?*

Online Over the phone

If you booked online: How easy was it to book?

If you booked online: Was the information readily available?

If you booked over the phone, did you find the booking team friendly

If you booked over the phone, did you find the booking team efficient?

If you booked over the phone, did you find the booking team knowledgeable

Your experience at the cottage

First impression of the cottage?*

How did you find the range of facilities?*

How did you find the standard of furnishings at the cottage?*

How did you find the information provided at the cottage?*

Your experience of the housekeeper

Did you find them helpful?

Did you find them available?

Did you find them knowledgeable?

How did you find the housekeeping standards?*

Additional details

Do you have any other comments about your stay?

What can we do to make future stays more enjoyable?