Contact Us & FAQS

Customer Support

Whether you've got a question about membership, opening times or prices, volunteering, lost property - or anything in between - you'll find the answer here. 

If you have queries about our new Members' Area, we have added some FAQs which may help.  


To help us quickly find what you’re looking for, please type a question into the bottom of the box below. This is an automated section, so please don’t share any personal information such as your name or bank details.

Please do not enter any personal information such as bank details Terms & Conditions & Privacy Policy

New Members' Area FAQs

  • 1. What is new about the Members’ Area?

    Whilst it may look very similar, the upgraded Members’ Area allows you to login and manage your membership much more easily.

    Once you've registered, you can then sign in to access exclusive content, renew or update your membership details, discover personalised recommendations for exciting days out, enjoy Members’ Rewards, find Associated Attractions near you, and much more.

  • 2. Why do I need to register if I used the previous Members’ Area?

    Our new system requires you to re-register using the email address that used when you signed up to your membership. This is to aid in verifying ownership of both your email address via a two-factor verification process and ownership of your membership account via your unique membership number.

  • 3. I want to update my e-mail address. How can I do this?

    Our new system works on using the email address associated with your membership when you signed up. If you need to change your email on your membership account and register for the Members’ Area, you will need to call us on 0370 333 1181.

  • 4. Why can’t I log in using my previous log in credentials?

    The upgraded Members’ Area utilises new technology to provide an optimal experience. Your registration for our new Members’ Area will need to use the email address you used when you signed up to your membership as it is linked with your membership account. You will need to select a new password.

  • 6. Why is my email address being used by someone else?

    If you have a joint or family membership, it is possible that your email address is linked to both membership accounts. Each member will need to have a unique email address, to update your membership account details, please call us on 0370 333 1181.

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