Bookings and Payments

Agency Voucher Scheme

Find out more about our Agency Voucher Scheme and how it helps you to provide the best service to your guests when visiting English Heritage sites.

Terms and conditions apply.

Got questions?

What is the Agency Voucher Scheme?

Our Agency Voucher Scheme (AVS) provides a credit facility to commercial organisations bringing regular visits to English Heritage sites and simplifies the administration when booking and on arrival.

Once you have opened an AVS account with us, you will be able to quote your unique AVS account number when booking your visits. When your bookings is confirmed, all you need to do is provide your company voucher to your guests or group leader to be redeemed on arrival at one our historic site.

Your guests will start enjoying their visit with no need for a cash transaction as we'll send you an invoice after your visit.


If you are interested in opening an Agency Voucher Scheme account, please get in touch with us to start the application process. You can find the terms and conditions for entry onto the scheme below.

Acceptance onto the scheme is solely at our discretion. To be eligible to apply we will ask your organisation to:

  • Agree in full to the terms and conditions for entry onto the scheme
  • Pass a credit check
  • To complete multiple visits to English Heritage properties in a single season

It can take up to 4 weeks for an application to be processed. If the application is successful, the account will be made active on the first working day of the next calendar month.

We kindly ask that applications are made well in advance of a booked visit and an alternative method of payment is arranged where appropriate.

Contact us

Voucher template

If your organisation already use vouchers to redeem for services at other attractions, we are more than happy to accept your own branded templates provided they contain our required information.

We do, however, offer a template that you are most welcome to use once your account has been set up.

AVS voucher template.pdf (0.4 MB)

AVS voucher template.docx (2.8 MB)

Download template (PDF)

Stay in Touch

  • Contact Us

    Find answers in our FAQs, or get in touch with the team. For general enquiries about English Heritage, please contact Customer Services. For educational groups, please visit School Visits. If you are looking to make a group booking, please refer to our Bookings and Payments page for guidance.

    Travel Trade Tel: +44 (0)117 975 1349 (Tues, Weds, Fri only)



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    Follow the link to sign up to our mailing list and receive useful updates from us. Like our annual update on trade admission pricing and opening times and our bi-annual Attractions newsletter.